True Medical STS - Privacy Policy

True Medical Soft Tissue Specialists (“TMSTS,” “we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal and health information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you interact with us, including through our website, phone, SMS messaging, and in-person services.

1. INFORMATION WE COLLECT

We may collect the following types of information:

Personal Information

• Name
• Phone number
• Email address
• Mailing address
• Appointment and communication preferences

Health Information

• Medical history relevant to wound care
• Treatment information
• Provider notes
• Other health-related data you voluntarily provide

Communication Information

• SMS messages
• Emails
• Phone call records (voicemail only, no call recording unless disclosed)

2. HOW WE USE YOUR INFORMATION

We use your information to:

• Provide and coordinate healthcare services
• Schedule appointments and send reminders
• Communicate regarding care, follow-ups, and support
• Respond to inquiries
• Comply with legal, regulatory, and billing requirements
• Improve our services and operations

3. SMS TEXT MESSAGING & COMMUNICATIONS

By providing your mobile phone number and opting in, you consent to receive SMS messages from True Medical Soft Tissue Specialists. These messages may include:

• Appointment reminders
• Care coordination updates
• Follow-up communications
• Administrative notifications

Message frequency may vary.

Message and data rates may apply.

You may opt out at any time by replying STOP to any message.

For assistance, reply HELP or contact us directly.

We do not send marketing or promotional SMS messages without explicit consent.

4. HOW WE SHARE INFORMATION

We do not sell or rent your personal information.

We may share information only as permitted or required by law, including:

• With healthcare providers involved in your care
• With billing and administrative service providers
• With technology vendors that support our operations (HIPAA-compliant where required)
• When required by law, subpoena, or regulatory authority

5. DATA SECURITY & HIPAA COMPLIANCE

We implement administrative, technical, and physical safeguards to protect your information in compliance with applicable laws, including HIPAA where applicable.

Despite safeguards, no system is 100% secure. We encourage you to protect your personal devices and communications.

6. YOUR RIGHTS

You have the right to:

• Request access to your information
• Request corrections
• Request confidential communications
• Withdraw SMS consent at any time
• Request a copy of this Privacy Policy

Requests may be submitted using the contact information below.

7. WEBSITE & COOKIES

Our website may use basic cookies or analytics tools to improve functionality and user experience. These do not collect sensitive medical information.

8. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

9. CONTACT INFORMATION

If you have questions about this Privacy Policy or our privacy practices, contact us:

True Medical Soft Tissue Specialists

📞 Phone: 480-795-6175

📠 Fax: 480-795-6175

📧 Email: info@truemedicalsts.com

🌐 Website: https://www.truemedicalsts.com